Job vacancies
| Team | Positions |
| Case Management Team | Case Manager |
| Marketing and Communications Team | Business Development Executive Sales Executive |
| IT Team | System Analyst |
| Internship | Internship Programme 2023-2024 (Dispute Resolution) |
Case Management Team
Case Manager
eBRAM International Online Dispute Resolution Centre Limited is currently recruiting a Case Manager / Case Officer / Legal Assistant / Legal Secretary for its case management team. You will report directly to Counsel of the case management team.
Key Responsibilities:
- Address general enquiries regarding eBRAM’s ODR platform and other services
- Register new arbitration/mediation cases for validation
- Assist and facilitate the case management process
- Facilitate the preparation of internal and external reports related to eBRAM’s products and services
- Address queries from the case parties and other stakeholders
- Maintain records of eBRAM’s panels of mediator, arbitrator, and APEC neutrals
- Perform ad hoc tasks, including acting as “online mediation session manager” for mediation cases from time to time
Requirements:
- Case management skills: ability to facilitate the administration of mediation and/or arbitration cases in accordance with the eBRAM rules, policies and procedures.
- Proficiency in alternative dispute resolution processes and procedures: knowledge of negotiation, mediation, arbitration processes
- Relationship skills: ability to proactively determine client needs to ensure a positive user experience
- Technical skills: computer literate and proficiency in the required software programs
- Organisation skills: ability to organise, prioritise and manage multiple responsibilities and tasks
- Communication skills: strong verbal & written communication skills in Cantonese, English and Mandarin
- Collaboration: ability to work effectively with team members, act professionally and possess excellent interpersonal skills
- Legal knowledge: good understanding of institutional arbitration processes and related legal terminology will be an advantage
Education/Experience:
- Possess a bachelor’s degree, preferably relating to law
- Excellent command of written and spoken English and Chinese (Cantonese and Putonghua)
- Well-organised, pro-active, meticulous and be able to work both independently and as part of a team
- Proficient with MS Office applications (word and excel)
- Good interpersonal and communication skills
- Able to work under pressure.
- Candidates with less experience will be considered for the position of Case Officer/ Legal Assistant / Legal Secretary
Interested applicants are invited to send in their application by email to hr@ebram.org, and should include:
Application deadline: 30 September 2024
Marketing and Communications Team
Business Development Executive
We are looking to hire an enthusiastic Business Development Executive to join our growing business development and marketing team. You will be reporting directly to the Head of Business Development and Marketing, assisting with a broad scope of business development and marketing initiatives. These include the support of our priority projects and events, conducting market research and prepare for presentations, promote our services through direct marketing and social media channels, maintain our marketing database and collaterals etc.
Key Responsibilities:
- Contribute to the implementation of business development and marketing priorities
- Develop & execute the business development and marketing plan by working closely with internal stakeholders
- Strong experience on project management and making sure we meet project timelines
- Maintain excellent relationships with existing accounts, and identify opportunities for upselling or cross-selling
- Conduct outbound business development activities such as sales calls, email, presentations & meetings to generate new sales lead
- Monitor market trends and competitor activities
- Support the team to organise and attend marketing activities or events (online and offline) to raise brand awareness
- Plan advertising and promotional campaigns for products or services on a variety of media (social, print etc.)
- Liaise with stakeholders and vendors to promote success of activities and manage the budget
- Prepare content for the publication of marketing material and oversee distribution
- Support daily administrative duties
Requirements:
- Bachelor's degree in business, marketing or related field preferred
- 3-5+ years of experience in business development and marketing roles
- Have a strong passion for managing and running a broad range of projects and events
- Strong written and verbal communication skills in both English and Chinese
- Customer-oriented with good communication and interpersonal skills in dealing with people from all levels
- Good experience on utilising different marketing channels like LinkedIn, WeChat, IG and other social media channels
- Mature, independent & presentable with teamwork spirits
- Excellent knowledge of MS Office and marketing software
- Excellent organisational and multi-tasking skills
- Attention to details
- Willingness to work long hours to meet tight deadlines
- Willingness to travel, as required
- Creativity and commercial awareness
Sales Executive
We are looking to hire an enthusiastic Sales Executive to join our business development and marketing team to grow our business in the Asia Pacific region. You will be reporting directly to the Head of Business Development and Marketing. Your primary duty is to spearhead the sales and promotion of our wide range of LawTech products and services. These include the promotion of our product and services to professional firms, corporates, entrepreneurs through direct marketing, cold calls, meetings, tradeshows, events etc.
Key Responsibilities:
- Assisting in the development and execution of sales & marketing strategies
- Engaging with customers to understand their business needs and to sell eBRAM’s products and services
- Liaise with business development and marketing team members on strategies to drive sales
- Manage existing clients, as well as assist in the identification and development of new accounts/clients with a view to growing the sales revenue outside the existing pipeline
- Develop and maintain a detailed knowledge of the products and solutions provided by eBRAM and learn to communicate that information in an effective manner to prospective customers
- Contribute to the advertising and promotional campaigns for products or services on a variety of media (social, print etc.)
- Create regular meeting reports and sales forecast updates with detailed client information
- Support daily administrative duties
Requirements:
- Bachelor's degree in marketing, business, technology or related field preferred
- 3-5 years’ experience in a customer-facing role, with demonstrable experience in a goal-oriented, highly accountable environment highly preferred
- Have a strong passion for promoting LawTech services and products
- Strong written and verbal communication skills
- Excellent knowledge of MS Office
- Excellent organisational and multi-tasking skills
- Willingness to travel, as required
- Attention to detail
Interested applicants are invited to send in their application by email to hr@ebram.org, and should include:
Application deadline: 30 September 2024
System Analyst
Position Background:
eBRAM is committed to attracting new talents to help transform our LawTech systems and operations. We’re now inviting a dedicated individual to join our information technology company to support the legal community in Hong Kong and beyond. As a member of the IT team, the role will participate in developing and maintaining our Deal-making platform, Legal Cloud platform, and flagship Online Dispute Resolution (ODR) systems.
We're looking for an experienced IT talent to join our team. The ideal candidate will be responsible for developing and maintaining our web and mobile responsive application platforms.
Key Responsibilities:
- Responsible for the design, implementation, and operation of the DevOps and Container Platform.
- Participate in system design, development, deployment, testing, and implementation for new initiatives and functional enhancements on web application systems under DevOps environment.
- Understand, evaluate, and internalize the latest cloud-native services, solutions, patterns, and related infrastructure and architecture to enable continuous improvement and enhance operational agility.
Requirements:
- Bachelor/Associate degree or Higher Diploma holders in Computer Science, Information Technology, Engineering, or other related disciplines.
- 3 years of system development and operation experience in React, Next.js, and Laravel with Git, Jenkins, SonarQube, and GitLab CI/CD workflows.
- Familiar with Microsoft Azure, Linux, Windows Server, Shell Script, Docker Container, and DevOps architecture.
- Knowledge of monitoring and logging tools for system and application performance is an advantage.
- Self-motivated, have a strong sense of responsibility and team spirit.
- Strong analytical, problem-solving, interpersonal, and communication skills in English and Chinese.
Interested applicants are invited to send in their application by email to hr@ebram.org, and should include:
- a short curriculum vitae, and
- a cover letter.
Application deadline: 30 September 2024
eBRAM Internship Programme 2023-2024 - Dispute Resolution
eBRAM Case management team is looking for an intern to start as soon as possible. The internship is for a period of two to four months.
Tasks include
- Read and draft documents related to arbitration/mediation cases in English/Chinese
- Legal research and read legal documents in English or other languages
- Preparation of conferences
- Other assignments as requested by the team
Requirements
- Qualification in international commercial law arbitration, with strong academic credentials and prior work experience
- Proactive, outgoing, organised, and able to work independently
- Fluency in English
Interested applicants are invited to send in their application by email to hr@ebram.org, and should include:
- a short curriculum vitae, and
- a cover letter.
Application deadline: 31 December 2024
About eBRAM:
eBRAM tasks itself to elevate Hong Kong’s arbitration and mediation services and build capacity to meet the rapidly expanding demand for dispute resolution services across borders by utilizing innovative technologies to enable the city to become a LawTech center and hub for international business dispute avoidance and resolution, in collaboration with global organizations and participating economies such as the Asia-Pacific Economic Cooperation (APEC), the Association of Southeast Asian Nations (ASEAN), Belt-and-Road countries and beyond.
eBRAM has developed its platform leveraging the latest technologies, including artificial intelligence, blockchain, and cloud. Cybersecurity and data privacy are our top priorities to ensure the protection of information in the eBRAM platform and communications.
Excellent opportunity to work within an expending LawTech service organization, in an office environment with an open and friendly culture, and in a role with competitive salary and benefits. Interested parties please apply with cover letter, full resume stating availability, current and expected salary by sending an email to hr@ebram.org.
We are an equal opportunity employer and welcome applications from qualified candidates. All information provided will be treated in strict confidence by authorized personnel and will be used only for recruitment related purposes. Applications who do not hear from us within 6 weeks may consider their application unsuccessful. All personal data of unsuccessful applications will be destroyed after 6 months.