APEC Online Dispute Resolution (ODR) Service

Available toFeaturesAdvantages

eBRAM APEC Online Dispute Resolution Platform


Listed by APEC as the first and only online dispute resolution (“ODR”) provider from Hong Kong, eBRAM APEC Online Dispute Resolution Platform integrates most advanced technology and offers Negotiation, Mediation and Arbitration services to resolve cross-border B2B disputes between businesses, specifically MSMEs, within the APEC economies.

Accessible anytime,
anywhere
Private and
Confidential
Easy to use,
convenient and efficient
Competitive
prices


Available to

All businesses in APEC and worldwide facing any kind of cross-border disputes with any claim amount, if all parties agree to refer the dispute to arbitration under the eBRAM APEC Rules.


Features

Entirely
Web-based and
Secured
Text-based communication
and video-conferencing
platforms
Identity authentication
with e-KYC and OTP
technology

AI machine
translation
Bank-grade
data protection
e-Signing
system
Document
management system


Advantages

Innovative
  • The eBRAM platform integrates advanced digital technology, including artificial intelligence and blockchain.
  • The process under the eBRAM APEC Rules adopts an online expedited 3-stage proceeding, taking as little as 3 to 9 weeks to resolve disputes by negotiation, mediation or arbitration.
  • One neutral will seamlessly assist the parties to resolve their disputes by mediation or arbitration.
Reliable
  • eBRAM APEC Rules are based on the Model Procedural Rules of the APEC Collaborative Framework for ODR of cross-border B2B Disputes and follow international best practice.
  • eBRAM’s panel of neutrals comprise multi-lingual, international, experienced commercial dispute resolution professionals.
  • Arbitral awards rendered in Hong Kong are enforceable in more than 150 jurisdictions, including in the People’s Republic of China.
Unique
  • eBRAM is a listed ODR provider by APEC to administer disputes within the scope of the APEC Collaborative Framework for ODR of cross-border business to business disputes.
  • eBRAM is a qualified institution to facilitate applications for interim relief to the courts of the People’s Republic of China.
  • eBRAM offers a one stop shop for ODR providing secured online communications, filing of submissions, mediations and hearings via eBRAM’s video-conferencing platform, translations by an AI translation engine and e-signing for settlement agreements.